Less Excel, More Results: How Recsa Accelerated Hiring with AI and Voice Assessments

📍 Background: Personalized but Inefficient Processes

Recsa is a consulting firm with over 35 years of experience in debt recovery, operating in 13 Latin American countries. In Lima, its recruitment team serves high-demand clients such as banks and telecom companies.

Until recently, their hiring process was traditional: candidates arrived via email, managed in Excel, and each recruiter handled interactions manually with little standardization or visibility across the operation.

Each client had different requirements, adding to the complexity: unique processes for sales, collections, customer service, or technical roles. Fragmented tools made it difficult to:

• Get a consolidated view of candidates and assessments
• Measure recruiter performance using objective metrics
• Evaluate skills from the first interaction
• Predict hiring outcomes or future performance

🧩 The Challenge: Boost Speed and Quality in Key Hires

Recsa needed to modernize its recruiting operation to:

• Hire faster for critical roles like sales and collections
• Improve the quality of final hires
• Standardize workflows across clients, departments, and recruiters
• Automate candidate assessments from the first interaction
• Manage the entire team in a single system without losing visibility or control

🤖 The Solution: A Centralized, Evaluative, and Automated Hiring Process with Kuali

With Kuali, Recsa reorganized its recruiting operation into a single, automated platform. Key improvements included:

• Centralized dashboard: The entire process is tracked by stage, candidate, client, and job type
• Early voice assessments: Candidates submit a voice sample at first contact, allowing communication skills to be evaluated without unnecessary interviews
• Automated workflows: The system moves candidates forward automatically based on defined criteria
• Role-based specialization: Recruiters work within their own domain (sales, QA, collections) in a clear, organized environment
• Full traceability: Every evaluation is tied to the candidate, recruiter, and client
• Integrated sourcing: Social media is used as an attraction channel, directly linked to the platform

📊 Key Results

⏱️ 50% reduction in time-to-hire
📈 20% increase in candidate quality
🤖 90% of candidates interviewed automatically by an intelligent assistant at first contact
📂 Full centralization of data previously spread across multiple tools
🎯 Greater predictability in recruitment ROI

🧾 Final Conclusion

Thanks to Kuali, Recsa left behind operational chaos and reliance on disconnected tools. Their recruitment team now works with clear, automated, and centralized processes, enabling faster decisions, more qualified candidates, and better results for clients.

Additionally, early voice assessments allow the team to instantly detect whether a candidate has the necessary communication profile—without lengthy interviews. Today, their hiring is more strategic, predictable, and effective.

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