In the middle of its international expansion, Konecta had to launch a new operation in San Antonio, Texas—without local trainers and no time to waste. The internal platform they relied on lacked the flexibility to quickly adapt to new challenges. The heavy dependence on in-person training slowed processes and required flying in teams from Colombia, adding high operational and logistical costs.
The real challenge wasn’t hiring—it was training. How could they design personalized, adaptable, remote, and effective learning paths without local infrastructure or technical support?
Key obstacles included:
That’s when Konecta chose Kuali. The implementation was fast and seamless. In just a few days, their first agents were training through tailored learning paths, personalized assessments, and AI simulations that recreated real scenarios and provided real-time feedback.
Notable benefits included:
The transformation went beyond expectations:
“It allowed us to roll out training faster and think bigger. Now we’re even evaluating trainer certifications directly through the platform.”
— Tania Montoya, Customer Experience Coordinator
Konecta’s case proves that operational challenges can become an opportunity to rethink how companies train, assess, and develop talent. With Kuali, they moved from emergency mode to building a solid, scalable, and modern training structure.
The result: a faster, more efficient operation with better-prepared teams—less dependent on tech support and ready for the future.